Refund Policy
At Haironiq, customer satisfaction is our priority. Please read our refund and return policy carefully.
1. Eligibility for Returns
You can request a return or refund if:
- You received a damaged product
- You received a wrong product
- The product is expired
- The product is missing from your order
Requests must be made within 48 hours of delivery.
2. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
- Opened or used products
- Products with broken seals
- Customized or special-order items
3. Return Process
To request a return:
- Contact us via Support@haironiq.com or 9111115080
- Share your order ID, issue details, and product photos
- Our team will guide you through the return process
4. Refund Timeline
Once we receive and inspect the returned product:
- Refunds will be processed within 5–7 business days
- The amount will be credited to the original payment method
5. Replacement Option
In some cases, we may offer:
- A replacement product
- Store credit
6. Shipping Costs
- Return shipping is covered by Haironiq for damaged or incorrect items
- Shipping fees are non-refundable for other reasons
7. Cancellations
Orders can be cancelled before dispatch for a full refund.
Once shipped, cancellation is not possible.
8. Allergic Reactions Disclaimer
As personal care products react differently for each individual:
Haironiq is not responsible for allergic reactions or personal sensitivity.
We recommend doing a patch test before use.
9. Contact Us
For refunds or returns:
📞 Phone: 9111115080
📧 Email: Support@haironiq.com
🏥 Address:
Haironiq Clinic
911, Prem Prakash Marg
Khatiwala Tank
Indore – 452014